Refund policy

Due to the personalised nature of the products, it is not possible to return orders for a refund. In the event of an order being produced to the wrong order specification or not to an acceptable standard, Emmy Designs may (at our discretion) reprint the order free of charge. Any errors in printing must be reported via e-mail to orders@emmydesigns.co.uk within 7 days of receipt of order. Please make sure to include the relevant invoice/reference number in the subject line. Emmy Designs also require a sample or photographic evidence of the issue.

If an order is delivered with damage to the packaging, please accept the delivery from the courier and write on the document provided that the order has been accepted subject to checking the contents. Once verified that damage has occurred to the item/s inside the package, please contact orders@emmydesigns.co.uk with photographic evidence and a full reprint will be issued, free of charge.